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Improve Service and Reduce Cost with a Document Management System

The California Unemployment Insurance Appeals Board (CUIAB) conducts hearings concerning claims for unemployment and disability benefits. This Appeals Board also holds hearings on petitions from taxpayers concerning assessments made by Employment Development Department’s (EDD) tax branch.

The Problem: The CUIAB operates 12 separate offices throughout California, each of which received and mailed printed claims to the central office. These claims would then be manually managed and filed by multiple clerks and judges. This process was not only time consuming (especially when it came to locating lost or misplaced files), but incredibly inefficient.

The Solution: FileBound Document Management Solution

-Streamlined Processes: Within four weeks of implanting the FileBound document management solution, they were scanning incoming claims in each of their remote offices.

-Instant Access to Critical Documents: Within seconds of scanning, users in all 12 offices have access to the case information and can begin processing the claims. Now, a process that once took 90 days can be completed in less than 2 weeks.

-Reduced Costs Services: Filebound allowed CUIAB to not only improve their service, but also save tax dollars at the same time.

If you would like to learn more about FileBound, please contact Micro Records Company, Inc. by calling 877-410-SCAN or visit!

Since 1964, Micro Records Company has been providing quality document conversion and full records management solutions to our diverse client base, which includes government, insurance, utilities, education, legal, hospitals and banks.

Micro Records is a leading document scanning services company that provides value pricing and quality document conversion deliverables. We offer document scanning, imaging and indexing services that provides “Best Value” for enabling organizations to successfully utilize the true value of information contained in paper files, resulting in increased productivity, performance and profits.

We use the latest technology to ensure our clients receive the highest quality records management solutions.

You can also follow us on FacebookTwitterLinkedInGoogle+, and YouTube as well!

This entry was posted on Friday, April 27th, 2012 at 8:29 pm. Both comments and pings are currently closed.